In 2020, DPDHL’s Group revenue increased by five percent to 66.8 billion euros. Alongside express delivery, the domestic and international parcel business also contributed to the growth. The dynamic increase in the number of parcels being sent shot up once again during the 2020 Christmas period.
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“We remained in close contact with our points of contact at DPDHL throughout the whole time the project was running,” says Suzana Bernhard. They held conference calls almost every day to discuss the current situation. They discussed what needed to be accomplished and the challenges – for example, how many workers were required in each distribution center, and for how long.
By awarding the contract to DEKRA, DPDHL did more than just ensure that all the presents arrived under the Christmas tree. The “Flex Work Heroes” project was also a welcome source of income for people who were working reduced hours or had lost their jobs as a result of the coronavirus pandemic.
DPDHL’s conclusion: “The run-up to Christmas 2020 was a real challenge for our parcel network due to the considerable parcel volumes and coronavirus safety measures. DEKRA supported us greatly in recruiting the workers we needed for our parcel centers. With the “Flex Work Heroes” project, together we have broken new ground when it comes to collaboration. The reliability, customer focus, flexibility, and responsiveness to our requirements were remarkable. Thank you very much for your support,” emphasizes Gerhard Stüber, DPDHL General Manager Operations at Post & Paket Deutschland.